SmileBack is switching the way we integrate with ConnectWise Manage to a more modern technology called REST. To set this up, create an API member in ConnectWise Manage. Then, add the API keys to the ConnectWise Manage integration page in SmileBack.
ConnectWise Manage is phasing out the integrator login
ConnectWise Manage has asked all integrators to transition partners onto member based API authentication. This is based on a different type of API technology called REST and allows you to manage integration access via member accounts in ConnectWise Manage. Going forward, this will be our exclusive way of integrating with ConnectWise Manage.
Now the time has come to ask all partners to create a member with API authentication in ConnectWise Manage and then submit the API keys into SmileBack in preparation for ConnectWise Manage's transition away from the integrator login.
This process, which takes just a few minutes, enables SmileBack to run on a much more modern technology stack.
When should I do this?
We are phasing out the old API by April 30th 2017 so it’s important to create an API member and submit the keys as soon as possible.
During this transition it’s also important to keep the integrator login details in SmileBack, even if you’ve already added the API keys into SmileBack.
What are the next steps?
Creating an API member in ConnectWise Manage is similar to creating a regular member in ConnectWise Manage and is reserved especially for integrations. Once you've created the API member in ConnectWise Manage, create public and private API keys and add them in SmileBack.
We're here to make this transition as smooth as possible, so please reach out to us if we can give you any assistance.