Our Dropbox integration allows you to have your entire CSAT dataset automatically downloaded into your Dropbox account. In order to enable the Dropbox sync:
- Go to integrations in SmileBack, click on Authorize under the Dropbox header
- Login to your Dropbox account
- The integration will automatically create a new folder within your Dropbox named Apps/Nex.to. SmileBack will export four CSV files with your entire CSAT dataset into that folder every 15 minutes if new reactions have been received since the last sync.
For more information about the datasets, please refer to our CSAT Data Resource Guide.