- Added a fully featured integration for using Zendesk with SmileBack.
- Changed labels inside the application UI to make them relevant across different ticket systems.
- Reactions are now Reviews
- Resources are no Agents
- Summary is now Title
- Board is now Segment
- Redesigned Welcome screen to allow choosing between ticket systems.
- Redesigned Integrations screen to support different ticket systems.
- Modified Zapier data model, releasing a v2 trigger and search, marking the old ones as legacy and deprecated.
- Released Replication API v3, using a modified data model.